The gamer through Austria efficiently withdrew money two times from Platincasino yet is now incapable to end up being in a position to sign directly into the bank account because of in purchase to a request for added files. He has submitted typically the asked for paperwork yet provides not obtained any response through typically the casino in inclusion to is searching for clarification on the circumstance and a return of his winnings. The Particular gamer through Germany attempted to become in a position to withdraw €250 from Platincasino, only to have got their withdrawal canceled and his account removed, citing a policy towards possessing multiple balances. This Individual has been unaware of a second account and explained of which presently there experienced already been simply no issue throughout his deposits right up until he or she attempted in purchase to withdraw. The Particular gamer coming from Australia had recently been waiting with consider to a disengagement regarding much less than 2 several weeks.
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- Typically The gamer through Austria knowledgeable a screen freeze whilst playing Crazytime at Platincasino after placing a €10 bet on a added bonus sport.
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Typically The participant from Germany experienced submitted a disengagement request less than a few of days before getting connected with us. The player experienced problems as his main bank was not necessarily reinforced by simply the casino, demanding him to generate a Mifinity bank account regarding withdrawal, which usually was undergoing verification. Despite expanded communication, the particular player performed not necessarily react to a muslim queries, major us in order to decline the particular complaint credited to not enough information for further analysis.
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The participant from Australia tried out in buy to withdraw €400 coming from Platincasino but confronted problems along with verification. Despite submitting their particular IDENTIFICATION and resistant regarding home, the bank account assertion in add-on to down payment invoices these people provided were turned down. The Particular online casino requested a deposit receipt regarding a purchase that didn’t happen. Typically The Issues Team intervened, plus right after communication along with the particular on line casino, it has been verified of which the particular participant’s bank account was now totally verified, in addition to long term disengagement asks for ought to move forward without having problems. However, the particular situation was eventually turned down credited in buy to typically the gamer’s lack regarding response to additional questions.
The Particular gamer through Australia in the beginning received at Platincasino but had been later on informed that a system problem got altered the woman stability coming from sixty five,1000 euros to be in a position to ten,000 euros. After the girl attempted to become capable to take away a few of sums associated with four,1000 euros in add-on to 3,five-hundred euros, her withdrawals continued to be impending, in inclusion to she at some point misplaced access to the girl account. The Particular Problems Team communicated together with Platincasino regarding the girl issues, including the lack regarding access in order to the girl account in inclusion to the want for deal history. In The End, typically the player made the decision in order to near typically the complaint as declined, expressing dissatisfaction along with the particular lack associated with connection through typically the casino. The Particular player coming from Sweden got self-excluded permanently from Platincasino within 2021 due to be in a position to a gambling dependency but had since gambled again after their prevent had been removed without explanation. This Individual inquired regarding the chance regarding recovering their lost cash.
- Typically The gamer through Philippines had a approaching disengagement of EUR 2550 that had been terminated because this individual attempted to end up being able to withdraw to a different transaction method as in comparison to the particular one used for typically the deposit.
- Both sides decided to hold out regarding an e-mail through the particular licensing authority, no more upgrade.
- Typically The complaint has been shut as solved right after typically the player educated us that the concern had been satisfied.
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- The Particular player from Ireland required a withdrawal fewer compared to a few of days prior in purchase to publishing this complaint.
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Typically The scenario has been fixed right after the casino agreed in buy to a guide transfer, plus typically the gamer verified that will typically the funds got came inside the accounts. The complaint was noticeable as resolved simply by the Problems Team, who else indicated honor regarding the participant’s assistance. The gamer through Fresh Zealand got earned 67k EUR nevertheless experienced problems along with the particular drawback procedure upon Platinum online casino. Despite possessing complied with the particular on range casino regulations, multiple withdrawal demands by way of Skrill had been declined for unidentified causes in inclusion to typically the offered alternatives have been not sufficient.
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He Or She experienced more than 5000 Canadian bucks within profits of which he or she couldn’t acquire due to this specific problem. Typically The Problems Team experienced attempted in order to investigate the particular concern, asking typically the gamer a number of clarifying queries. Nevertheless, the particular gamer performed not necessarily react to these varieties of inquiries inside typically the provided time frame. As a outcome, we had been unable to be capable to check out additional in addition to got to decline typically the complaint. Typically The participant through Germany had noted a good issue wherever, right after using a reward and earning 10,000 Euros, his disengagement had been cancelled, earnings had been assigned, in addition to Seven,500 Euros have been subtracted coming from their bank account. Typically The on line casino got said of which the added bonus regulations applied actually following betting had been completed, but may not really provide the related Conditions plus Circumstances.
Typically The participant coming from The Country had been not able in purchase to take away the woman earnings of 4 hundred euros following her accounts was forever clogged. Despite supplying new lender details in add-on to a document associated with possession, the casino requested confirmation for old credit cards the girl no more possessed. The Issues Group informed her that will typically the situation was turned down due to the particular shortage of response coming from the particular gamer to their inquiries, which often averted more investigation or remedies. The Particular gamer maintained the choice to reopen the particular complaint within the upcoming.
In Revenge Of a few of prosperous record verifications, the girl withdrawal requests got been constantly cancelled. Each And Every period, typically the casino’s help team experienced assured her of which almost everything has been right and suggested the woman to attempt again. The participant got recently been within normal contact with numerous support staff, making sure the woman accounts has been inside buy just before every fresh withdrawal effort. We got attempted to help, but due to the particular participant’s lack regarding response to our queries, we have been unable to end upward being in a position to further investigate the make a difference.
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In Spite Of having supplied the required paperwork, he or she sensed conned as he had a leftover balance associated with of sixteen,seven hundred euros and got already been a long-time Platinum eagle fellow member. Typically The Problems Staff got expanded the reply period regarding the particular player in order to address the particular casino’s demands, yet ultimately, the gamer do not really respond in purchase to further queries. The Particular player through Australia experienced received a reward at PLATINCASINO nevertheless confronted drawback problems due to be able to alleged several company accounts, which she refused. In Spite Of weekly e mail inquiries, the girl obtained repetitive replies concerning account activation without having any proof being provided. As a effect, typically the complaint was turned down centered on the particular on collection casino’s phrases in addition to circumstances.
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- Typically The participant through Sweden is encountering troubles withdrawing his earnings due to continuing confirmation.
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Unfortunately, all the particular cash have got already been enjoyed in addition to dropped although waiting regarding the KYC process to be in a position to become completed. We All turned down this particular complaint as the money have got recently been performed before we could get involved. Typically The gamer through Germany is getting problems pulling out profits credited in order to unfinished confirmation. The Particular player provides decided to end going after the particular complaint plus we have got rejected it. The Particular participant later verified of which he or she obtained the particular award roughly one 7 days right after typically the conclusion of the particular tournament. Typically The player from Luxembourg is complaining regarding the extended verification procedure.
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He attempts support in having typically the misplaced money returned plus serious consideration of the circumstance in controlling their addiction. The complaint had been turned down as typically the participant may not offer any evidence of their self-exclusion. The Particular gamer coming from Australia is usually dealing with difficulties along with a withdrawal, as he is usually needed in buy to add an out-of-date credit rating card that will no more exists.